Runathiel Tech Labs
Flagship Maintenance ServiceCoverage Up To 5 Years

You shouldn't have to worry about your website.

For most businesses, owning a website means constant anxiety: will updates crash the site? Will the SSL expire? Who will fix it if the server goes down? Build & Forget™ delegates all technical operations to our architecture practice under contractual Service Level Agreements.

The Protocol

The 5-Step Operational Commitment

How our engineering team assumes continuous stewardship over your digital systems.

Step 01

We build it.

Every project is engineered from inception on modern, server-rendered TypeScript architectures with zero bloated plugins or unstable theme dependencies.

Step 02

We secure it.

Continuous automated TLS certificate renewals, Content Security Policies, edge WAF shielding, and vulnerability scans preventing unauthorized access.

Step 03

We monitor it.

24/7 synthetic uptime health checks from multi-region edge nodes. Our engineering desk receives instant telemetry before your customers ever notice.

Step 04

We maintain it.

Regular dependency updates, staging environment validation, performance tuning, and automated off-site encrypted database backups.

Step 05

We keep it running.

Ongoing operational peace of mind backed by documented Service Level Agreements available for up to 5 years.

Transparency & Governance

Contractual Scope Boundaries

We believe in total commercial honesty. We never claim absolute zero downtime or unlimited free scope. Here is precisely how responsibilities are defined.

What Is Covered Under Service Agreement
  • 24/7 synthetic uptime telemetry and endpoint ping monitoring
  • Automated SSL/TLS certificate renewals with edge HTTPS enforcement
  • Automated daily/weekly off-site encrypted database and storage backups
  • Proactive framework, runtime, and security dependency patch management
  • Dedicated monthly engineering retainer hours for layout, text, and feature iterations
  • Direct priority access to senior technology architects
  • Disaster recovery drill execution and point-in-time database restoration
Explicit Exclusions & Direct Billing
  • Third-party cloud infrastructure charges (AWS, Vercel, Cloudflare, domain registrar) — billed directly to your company at actual cost
  • Large-scale software rewrites or entirely new product modules (scoped under separate project agreements)
  • Payment gateway transaction disputes or merchant processing risk governance
Direct Cost Principle: Hosting infrastructure is always maintained in your company's cloud account. You pay the cloud provider directly with zero markup from Runathiel.
Service Level Agreement Terms Notice

All representations of Build & Forget™ are qualified by the terms and conditions set forth in your executed Service Agreement. Specific response time guarantees, escalation matrices, monthly engineering hours, and scheduled maintenance windows are explicitly documented in your organization's agreement.

Engineering Advisory

Ready to secure your technology with Build & Forget™?

Contact our architecture desk to discuss an SLA agreement customized for your business.